COVID Information

We know our guests have questions about what the 2020/21 season will look like at Bluebird Backcountry. Our backcountry model means we’re naturally set up for minimal person-to-person contact. But we’re not stopping there. 

At Bluebird Backcountry, we take our guests’ health and safety really seriously. Here’s what you need to know about skiing with us during a pandemic (never thought we’d have to say that!): 

✔️ PLENTY OF ROOM TO SPREAD OUT

Max 200 guests on 1,200 inbounds acres (plus another 3,000 acres out of bounds) means it’ll be easy to find solace on the mountain. Our new location offers more skin tracks and numerous skiing zones.

✔️ NO LIFTS = NO LIFT LINES

No lift lines are always a good thing. But right now, it’s even better—it means you won’t be in close quarters with other guests on the ground or on a chair.

✔️ CONTACTLESS CHECK-IN

We’ve reimagined our check-in process and orientation so you won’t have to go inside. Lesson groups will meet outside, and we’ve streamlined the rental process to minimize indoor time. 

✔️ LESSON LIMITS

Every lesson and avalanche course at Bluebird Backcountry has a limit of six students to enhance personal instruction time—and keep group sizes well under the CDC-recommended max of 10 people.

✔️ PHYSICAL DISTANCING

We will ask all guests to maintain a six-foot physical distance from people not in their party at all times. That’s easy to do when there are 200 guests on 1,200 acres of terrain. However, we will be limiting the number of people inside our warming huts and base building at any one time.

✔️ MASK REQUIREMENTS

Staff and guests will be required to wear masks or face coverings indoors, anytime we can’t maintain the six-foot distance, and when passing one another on the skin track. 

✔️ SPACIOUS PARKING 

Plenty of free parking in our spacious slopeside lot means you won’t have to worry about taking a shuttle or interacting with folks outside your household.

✔️ HEALTH AND SAFETY

All guests will be required to sign a waiver saying they won’t come if they are sick; all lesson participants will be given a health questionnaire before they arrive; we will train all of our employees on COVID safety and require them to do a health screening every day. 

✔️ RIGOROUS CLEANING PROCEDURES

Shared spaces will be carefully cleaned multiple times each day, and rental gear will be sanitized after every use. (We’re doing this anyway!) We’ll also have hand sanitizer stations set up in shared spaces.

Season Pass Refunds

Season passholders will have priority access to the mountain. A limited number will be sold starting Thursday, September 17.  (Hint: email subscribers might get early access.)

Season passes are non-refundable and non-transferable. However, if Bluebird Backcountry is closed for a substantial portion of the season (14 operating days or more) we will offer a prorated credit or refund.

We can’t offer refunds based on individual circumstances. However, if you don’t use your season pass at all in 2020-2021, we will give you a credit in full for next year’s pass.

All season passholders are required to complete a liability waiver, carry all of the requisite safety equipment, and meet the age eligibility requirements prior to accessing the mountain.

Pass Pack Return Policy

Bluebird Backcountry 4-Packs and 10-Packs have no blackout days and are transferable all season long. If you’re not able to use one or more of your passes, you can give them to someone else who can. For this reason, we cannot offer refunds on 4-Packs or 10-Packs for any reason––no exceptions. To be extra clear: no refunds will be given for unused days, lost or stolen passes/codes, pandemics or unplanned closures, snow conditions or weather, natural disasters or other acts of God, sickness or any other reason.

Bluebird Backcountry allows no more than 200 guests on the mountain each day. Pass Pack holders will be given early access to book their preferred dates, rentals, and lessons sometime in November 2020 prior to non-passholder bookings. We encourage you to take advantage of this opportunity window as we expect the mountain will be full on some days, and all reservations are subject to availability—first come, first served. 

Date changes to existing reservations are permitted but are dependent on availability. The guest re-booking the reservation is subject to a reservation change fee/service fee per transaction.

All initial passholders and pass-transfer guests are required to complete a liability waiver, carry all of the requisite safety equipment, and meet the age eligibility requirements prior to accessing the mountain.

Passes must be used during the 2020–2021 season.

AIARE Course Refunds

Participant Cancellation:

We know the world is changing rapidly and understand that our guests might be nervous about booking a course months in advance. If you find that you need to cancel or change your avalanche course reservation, we ask that you give us as much notice as possible so we can try to fill your spot. Our refund policy is: 

  • Cancellations 30+ days out from the start of the course: We can reschedule (availability dependent) or issue a refund minus 10% fee
  • Cancellations 7 to 30 days out: Cost is non-refundable, but can be rescheduled (availability dependent) with an additional 10% fee
  • Cancellations fewer than 7 days out*: No refunds or reschedules

Course purchases must be used during the 2020–2021 season and cannot be rescheduled for a future season.

All course participants are required to complete a liability waiver, carry all of the requisite safety equipment, and meet the age eligibility requirements prior to accessing the mountain.

*If you’re sick with COVID-19 symptoms, please contact us as soon as possible, and we’ll reschedule as availability allows or issue a refund

Weather:

Bluebird Backcountry does not anticipate cancelling an avalanche course due to adverse weather.  In the event of unsafe conditions or extreme weather events, Bluebird Backcountry reserves the right to adjust the format, move the course venue and/or cancel or reschedule the course under the terms of the Bluebird Backcountry Cancellation policy.

Bluebird Backcountry Cancellation:

While we do not anticipate any cancellations, Bluebird Backcountry reserves the right to cancel an avalanche course for any reason, including regulatory COVID-19 mandates. If Bluebird Backcountry cancels a course, we will provide you with as much notice as possible; however, please note cancellations may come at any time, including on the day of the course. In the event of a cancelation directed by Bluebird Backcountry, we will provide you with the following options:

  • An opportunity to reschedule to a future course within the 2020/2021 season, availability dependent; OR
  • A 100% credit for any future Bluebird Backcountry product(s), valid for one calendar year from the cancellation date; OR
  • A 100% refund of the course cost.

* Bluebird Backcountry is not responsible for reimbursement of any supplemental costs associated with your expected participation in the canceled course. This includes, but is not limited to, travel, lodging and equipment expenses. If you rented your touring and/or avalanche equipment from Bluebird Backcountry for the course, we will refund you for the days not used.

To cancel your avalanche course registration, please email us at info@bluebirdbackcountry.com.

Guided Skiing Refunds

Participant Cancellation:

We know the world is changing rapidly and understand that our guests might be nervous about booking guided skiing days weeks or months in advance. We require reservations at least 14 days in advance, and bookings are subject to guide availability and mountain capacity limits. If you find that you need to cancel or change your guided skiing reservation, please give us as much notice as possible, as our guided skiing experiences are personalized to suit individual customers. Our refund policy is:

  • Cancellations 30+ days out from the start of the course: We can reschedule (availability dependent) or issue a refund minus 10% fee
  • Cancellations 7 to 30 days out: Cost is non-refundable, but can be rescheduled (availability dependent) with an additional 10% fee
  • Cancellations fewer than 7 days out*: No refunds or reschedules

Guided skiing purchases must be used during the 2020–2021 season and cannot be rescheduled for a future season.

*If you’re sick with COVID-19 symptoms, please contact us as soon as possible, and we’ll reschedule as availability allows or issue a refund

Weather:

Bluebird Backcountry does not anticipate cancelling a guided day due to adverse weather.  In the event of unsafe conditions or extreme weather events, Bluebird Backcountry reserves the right to adjust the format, move the guided venue and/or cancel or reschedule the day under the terms of the Bluebird Backcountry Cancellation policy.

Bluebird Backcountry Cancellation:

While we do not anticipate any cancellations, Bluebird Backcountry reserves the right to cancel a guided day for any reason, including regulatory COVID-19 mandates. If Bluebird Backcountry cancels a guided day, we will provide you with as much notice as possible; however, please note cancellations may come at any time, including day-of. In the event of a cancelation directed by Bluebird Backcountry, we will provide you with the following options:

  • An opportunity to reschedule to a future course within the 2020/2021 season, availability dependent; OR
  • A 100% credit for any future Bluebird Backcountry product(s), valid for one calendar year from the cancellation date; OR
  • A 100% refund of the course cost.

* Bluebird Backcountry is not responsible for reimbursement of any supplemental costs associated with your expected participation in the canceled guided day. This includes, but is not limited to, travel, lodging and equipment expenses. If you rented your touring and/or avalanche equipment from Bluebird Backcountry for the course, we will refund you for the days not used.

To cancel your guided day registration, please email us at info@bluebirdbackcountry.com.

 BLUEBIRD BACKCOUNTRY, LLC
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