Day Pass, Lesson, Clinic and Rentals Refund Policy

All access passes, lessons, clinics and rentals are non-refundable. Reservations may be rescheduled to a different available date in the 2022/2023 season and/or transferred to another eligible individual up to 48 hours in advance of the reservation. Service fees may be incurred per rescheduling transaction. In order to reschedule please email info@bluebirdbackcountry.com.

Lodging & Camping Refund Policy

Lodging & Camping Reservation Cancellation:

If you find that you need to cancel or change your lodging reservation, we ask that you give us as much notice as possible so we can try to fill your spot. Our refund policy is: 

  • Cancellations 30+ days out from the first day of reservation: We can reschedule (availability dependent) or issue a refund minus 10% fee
  • Cancellations 7 to 30 days out: Cost is non-refundable, but can be rescheduled (availability dependent) with an additional 10% fee
  • Cancellations fewer than 7 days out*: No refunds or reschedules

Lodging reservations must be used during the 2022/2023 season and cannot be rescheduled for a future season.

All parties staying in our lodging are required to complete a liability waiver.

To cancel your lodging reservation, please email us at info@bluebirdbackcountry.com.

Pass Pack Refund Policy

Bluebird Backcountry 4-Packs have no blackout days and are transferable all season long. If you’re not able to use one or more of your passes, you can give them to someone else who can. For this reason, we cannot offer refunds on 4-Packs for any reason – no exceptions. To be extra clear: no refunds will be given for unused days, lost or stolen passes/codes, pandemics or unplanned closures, snow conditions or weather, natural disasters or other acts of God, sickness or any other reason.

 

All initial passholders and pass-transfer guests are required to complete a liability waiver, carry all of the requisite safety equipment, and meet the age eligibility requirements prior to accessing the mountain.

 

Passes must be used during the 2022-2023 season.

Season Pass Return Policy

Season passes are non-refundable and non-transferable. However, if Bluebird Backcountry is closed for a substantial portion of the season (14 operating days or more) we will offer a prorated credit or refund.

We can’t offer refunds based on individual circumstances. However, if you send a request by January 15th, 2023 we will gladly defer your pass to next season (2023/2024).

All season passholders are required to complete a liability waiver, carry all of the requisite safety equipment, and meet the age eligibility requirements prior to accessing the mountain.

AIARE Course Refund Policy

We know the world is changing rapidly and understand that our guests might be nervous about booking a course months in advance. If you find that you need to cancel or change your avalanche course reservation, please give us as much notice as possible so we can try to fill your spot. Our refund policy is:

  • Cancellations 30+ days out from the start date of the course: We can reschedule (availability dependent) or issue a refund minus 10% fee
  • Cancellations 7 to 30 days out: Cost is non-refundable, but can be rescheduled (availability dependent) with an additional 10% fee
  • Cancellations less than 7 days out*: No refunds or reschedules

Course purchases must be used during the 2022-2023 season and cannot be rescheduled for a future season.

All course participants are required to complete a liability waiver, carry all of the requisite safety equipment, and meet the age eligibility requirements prior to accessing the mountain.

 

Low Enrollment Cancellation: 

If course enrollment falls below 3 students for any of the following courses, we will reschedule the course. Our team will let you know 5 days prior and work with you to meet your education needs.

  • AIARE 1 Hybrid
  • AIARE 1
  • AIARE Avalanche Rescue
  • AIARE 2

To cancel your avalanche course registration, please email us at info@bluebirdbackcountry.com.

Guided Skiing Refund Policy

We know the world is changing rapidly and understand that our guests might be nervous about booking guided skiing days weeks or months in advance. We require reservations at least 14 days in advance, and bookings are subject to guide availability and mountain capacity limits. If you find that you need to cancel or change your guided skiing reservation, please give us as much notice as possible, as our guided skiing experiences are personalized to suit individual customers. Our refund policy is:

  • Cancellations 30+ days out from the start date of the guided day: We can reschedule (availability dependent) or issue a refund minus 10% fee
  • Cancellations 7 to 30 days out: Cost is non-refundable, but can be rescheduled (availability dependent) with an additional 10% fee
  • Cancellations less than 7 days out*: No refunds or reschedules

Guided skiing purchases must be used during the 2022/2023 season and cannot be rescheduled for a future season.

All participants are required to complete a liability waiver, carry all of the requisite safety equipment, and meet the age eligibility requirements prior to accessing the mountain.

To cancel your guided day registration, please email us at info@bluebirdbackcountry.com.

Merchandise Return Policy

If you are looking to return your order for whatever reason, we are here to help! We offer free returns within 30 days of placing your order. As soon as your qualified product(s) arrive here at Bluebird Backcountry, we will refund your original payment method.

Please note the following exceptions to our return policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and no visible signs of wear or use

To initiate a return, please fill out our Return Request form. We will reply promptly with more information on how to complete your return.

Additional Information:

  • Your refund will be processed within one week of receiving your qualified returned item(s)
  • Bluebird Backcountry does not refund original or return shipping costs
  • Lost or damaged returns will not be refunded

Questions? Email us at info@bluebirdbackcountry.com.

Bluebird Backcountry Cancellation Policy

While we do not anticipate any cancellations, Bluebird Backcountry reserves the right to cancel any lodging reservations, avalanche courses, backcountry lessons and guided days for any reason, including regulatory COVID-19 mandates. If Bluebird Backcountry cancels your reservation, we will provide you with as much notice as possible. However, please note cancellations may come at any time — including on the day of your reservation. In the event of a cancellation directed by Bluebird Backcountry, we will provide you with the following options:

  • An opportunity to reschedule your reservation within the 2022/2023 season, availability dependent; OR
  • A 100% credit for any future Bluebird Backcountry product(s), valid for one calendar year from the cancellation date; OR
  • A 100% refund of your reservation.

Weather Policy

Bluebird Backcountry does not anticipate canceling lodging reservations, avalanche courses, backcountry lessons or guided days due to adverse weather. In the event of unsafe conditions or extreme weather events, Bluebird may recommend that late arrivals find alternate accommodations. In this case, Bluebird will work closely with guests to cancel or reschedule lodging reservations under the terms of the Bluebird Backcountry Cancellation Policy.

Bluebird Backcountry is not responsible for reimbursement of any supplemental costs associated with your expected participation in the canceled reservation. This includes, but is not limited to: travel, lodging, and equipment expenses. If you booked a lesson or rented equipment from Bluebird Backcountry during the dates of your reservation, we will refund you for the days not used.

To cancel your lodging reservation, please email us at info@bluebirdbackcountry.com.

Conditions-Related Closures and Highway Closures Policy

Occasionally extreme weather conditions (avalanche conditions, snow, wind, thaws or similar) may cause Bluebird Backcountry to close the entire mountain for the day. Occasionally CDOT closes Bluebird access highways (Highway 14 between Muddy Pass and Walden and Highway 40 between Kremmling and Steamboat Springs) due to road conditions. Bluebird will issue refunds or credits to guests if the entire mountain is closed or inaccessible for the day. Unfortunately we cannot issue refunds if the mountain is inaccessible for part of the day, or if Bluebird is accessible from either Kremmling or Steamboat Springs on Highway 40/14.

Bluebird Backcountry reserves the right to adjust refund and reschedule policies at any time.